Shipping Policy for Smoothhato

Effective Date: January 3, 2025

At Smoothhato, we strive to provide a seamless and reliable shipping experience for all our customers. Please review our shipping policy to understand how your orders are processed and delivered.

Processing Times

• Orders are typically processed within 1-2 business days of payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Delivery Times

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• International Shipping: Delivery times vary based on destination and customs processing.

Delivery timelines may vary depending on your location and the carrier’s schedule.

Shipping Costs

• Shipping costs are calculated based on the weight of the items, destination, and chosen shipping method.
• Free standard shipping is available on orders over $50 within the United States.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number and link to monitor the delivery status.

Shipping Destinations

• Smoothhato ships to all 50 U.S. states, including Alaska and Hawaii.
• International shipping is available to select countries. Additional charges may apply for customs and duties, which are the customer’s responsibility.

Shipping Address Accuracy

• Ensure that your shipping address is complete and accurate to avoid delays or lost shipments.
• Smoothhato is not liable for items shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Shipments

• If your order arrives damaged or is lost during transit, contact us immediately at info@smoothhato.net or (269) 674-4677.
• Retain the packaging and damaged items for inspection.

Delayed Shipments

While we aim to deliver on time, delays may occur due to weather, carrier issues, or unforeseen circumstances. We appreciate your patience and will keep you updated in such cases.

Contact Us

For questions or concerns regarding shipping, please contact us:

• Phone: (269) 674-4677
• Email: info@smoothhato.net
• Address: 54761 Red Arrow Hwy, Lawrence, Michigan

Shop confidently with Smoothhato knowing your orders are in good hands!

Payment Policy for Smoothhato

Effective Date: January 3, 2025

At Smoothhato, we aim to make your shopping experience as convenient and secure as possible. Our payment policy outlines the accepted methods, procedures, and conditions for transactions made on Smoothhato.

Accepted Payment Methods

• Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• PayPal: Secure online payments through PayPal are supported for your convenience.
• Bank Transfers: Available for larger orders upon request. Contact customer service for details.

Payment Security

• All transactions are processed through secure and trusted payment gateways, ensuring the protection of your financial information.
• Smoothhato does not store sensitive payment details, such as credit card numbers, on our servers.

Order Confirmation

• Once payment is successfully processed, you will receive an email confirmation with your order details and receipt.
• If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us for assistance.

Currency

• All prices are listed and processed in USD. For international orders, your financial institution may apply currency conversion rates and fees.

Payment Issues

• If your payment is declined, double-check your card details and ensure your account has sufficient funds.
• For further assistance, contact your bank or reach out to Smoothhato customer support.

Refunds

• Refunds for returned items will be issued to the original payment method. Please refer to our Refund and Returns Policy for more details.
• Refund processing times may vary depending on your financial institution.

Fraud Prevention

• To ensure security, Smoothhato reserves the right to cancel orders flagged as suspicious or fraudulent. Customers will be notified immediately in such cases.

Contact Us

For questions or concerns regarding payments, please contact us:

• Phone: (269) 674-4677
• Email: info@smoothhato.net
• Address: 54761 Red Arrow Hwy, Lawrence, Michigan

Shop securely and confidently with Smoothhato—where premium products meet seamless transactions!