Refund and Returns Policy for Smoothhato
Effective Date: January 3, 2025
At Smoothhato, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward refund and returns process. Please review our policy below to understand your options.
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase, such as an order confirmation or receipt, is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards.
- Clearance or final sale items.
- Custom or personalized orders.
How to Initiate a Return
- Contact Us: Email info@smoothhato.net or call (269) 674-4677 with your order details.
- Receive Instructions: Our customer service team will provide you with a return authorization and instructions on how to ship the item back.
- Ship the Item: Ensure the product is securely packaged to avoid damage during transit. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method. Please note that bank processing times may vary.
Exchanges
If you received a defective or damaged item, we are happy to replace it. Contact us within 7 days of receiving your product to arrange for an exchange.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check with your bank or credit card company, as processing times may vary.
- If you have done this and still have not received your refund, please contact us at info@smoothhato.net.
Contact Us
For questions or concerns regarding our Refund and Returns Policy, please reach out to us:
- Phone: (269) 674-4677
- Email: info@smoothhato.net
- Address: 54761 Red Arrow Hwy, Lawrence, Michigan
Shop with confidence at Smoothhato where customer satisfaction is our commitment.